Mystery boxes are final sale unless items are received faulty or completely damaged beyond reasonable vintage clothing standards. In such cases, customers have the right to return the affected item for store credit or a replacement.

Please note that all items in mystery boxes are chosen completely at random. If the pieces you receive are not your preferred style, we cannot offer a replacement or return, as the purchase is made at your own risk. We always strive to meet quality standards and ensure satisfaction.

If you're not fully satisfied with your Vibn purchase, you can return it for store credit within 30 days of purchase.

For orders with significant defects not mentioned in the description, or if you received the wrong item, we offer full refunds.

Please note: Any duties on returned items will be deducted from your refund. We can't cover losses during return transit. Sneakers and mystery boxes are final sales.

We apologize for any oversight. If your item has issues not in our description or you received a different item, we offer refunds, including postage. Start the return by selecting "Poor quality/Faulty" and provide clear photos. We appreciate your patience in resolving this.

If you decide to keep a faulty item, please contact our customer service for alternatives. Only items fitting the above criteria qualify for refunds.

Once we receive your return, our team inspects it. After this, you'll get an email confirmation about your store credit or refund within 24 hours. We aim to process returns swiftly for your convenience.