Return Policy

All exchange/return inquiries must be sent to info@shopvibn.com.

Mystery boxes are final sale, unless an item arrives faulty or significantly damaged beyond reasonable vintage standards. In such cases, customers are eligible for store credit or a replacement for the affected item.

We understand that not every piece may be a perfect fit—that’s why we offer a free, no-questions-asked exchange for 1 item in your mystery box. Just email info@shopvibn.com with a brief explanation and photos of the item you’d like to exchange.

Please note: Return shipping to our warehouse is not covered, but we’ll cover the shipping cost to send your exchange item back to you.

All mystery box items are chosen at random. If the pieces you receive aren’t your usual style, we cannot offer a return or replacement, as the purchase is made with an understanding of the surprise element. That said, we always strive to meet our quality standards and ensure satisfaction with every box.

FAQS

While mystery boxes are final sale, we do offer a free exchange for 1 item in your box—no questions asked. Just email us at info@shopvibn.com with a photo and brief explanation!

We only offer returns if an item has a massive stain or significant damage (e.g., large tears that affect wearability). If you believe your item qualifies for a refund, please email us at info@shopvibn.com with clear pictures of the issue, and we will review the case.

Since our mystery boxes contain vintage and pre-owned pieces, some minor wear, fading, or distressing is to be expected. This is part of the uniqueness of vintage clothing and does not qualify for a return.

Every mystery box is carefully packed, and we keep reference pictures of each order before shipping. However, if you believe you received an incomplete order, please email us at info@shopvibn.com with a video showing what you received, and we will look into it.

No, mystery boxes are randomly curated, meaning we cannot accommodate specific requests for styles, brands, or colours. Part of the fun of mystery boxes is the surprise element!