Return Policy
All return inquiries must be sent to info@shopvibn.com.
Mystery boxes are final sale unless items are received faulty or completely damaged beyond reasonable vintage clothing standards. In such cases, customers have the right to return the affected item for store credit or a replacement.
Please note that all items in mystery boxes are chosen completely at random. If the pieces you receive are not your preferred style, we cannot offer a replacement or return, as the purchase is made at your own risk. We always strive to meet quality standards and ensure satisfaction.
FAQS
No, all mystery box sales are final, as stated on the product page. Since the items are curated as a surprise, we do not accept returns or exchanges based on personal preference or fit.
We only offer returns if an item has a massive stain or significant damage (e.g., large tears that affect wearability). If you believe your item qualifies, please email us at info@shopvibn.com with clear pictures of the issue, and we will review the case.
Since our mystery boxes contain vintage and pre-owned pieces, some minor wear, fading, or distressing is to be expected. This is part of the uniqueness of vintage clothing and does not qualify for a return.
Every mystery box is carefully packed, and we keep reference pictures of each order before shipping. However, if you believe you received an incomplete order, please email us at info@shopvibn.com with a video showing what you received, and we will look into it.
No, mystery boxes are randomly curated, meaning we cannot accommodate specific requests for styles, brands, or colours. Part of the fun of mystery boxes is the surprise element!