FAQs

We have two warehouses! One located in Toronto and the other one in New York.

Mystery boxes are final sale due to the custom nature of each order. We do not offer exchanges or returns based on sizing or style preferences.

If an item arrives damaged beyond normal vintage wear, email us at info@shopvibn.com within 3 days of delivery with a photo and brief explanation — we’ll do our best to make it right.

We ship worldwide! No matter where you are, you can enjoy our vintage and Vibn collections. For more details, including any specific shipping restrictions, visit our Shipping Policy page.

Shipping times depend on your location, but we aim to process and ship your order as quickly as possible. Once your order is on its way, you'll receive tracking details to keep you updated. For more specific timelines, check out our Shipping Policy page.

Yes, we love collaborating with brands, creatives, and others alike! If you’re interested in working together, please reach out to us at info@shopvibn.com. We’d love to hear from you!

You can contact our customer service team by visiting our Contact Form. We’re here to help with any questions or concerns you may have!